FAQs

Do you ship outside the US?
No. Currently we only ship in the US. As we expand we plan to cover the rest of the world.

When will I get my order?

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated in 5-8 business days.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities around the USA.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address.
  •  Ask your local post office if they have your package.
  • Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise—I​ f you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@wildcharts.store with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

How are your products made?

We work with a reliable, high-quality print-on-demand drop shipper. They have locations around the USA, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@wildcharts.store 

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@wildcharts.store within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@wildcharts.store!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@wildcharts.store with photos of wrong/damaged items and we’ll sort that out for you.